DFK2024
Unreasonable Hospitality

Transforming Ordinary Transactions into Extraordinary Experiences

Thank you for attending our session. As stated, we hope these resources inspire your firm to transform transactions by creating extraordinary experiences for your top clients.

If you have questions about these resources or bringing the ideas to your firm, please don’t hesitate to reach out!

Jana and Keith

DFK 2024
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Jana Cinnamon

As Chief Operating Officer, Jana helps lead the day-to-day operations of Abdo.

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Keith Wrage, Director of Learning & Development

Through experience, humor, and insight, Keith plays a vital role in fostering one of our core values within the firm – learning and development.

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Watch the full ted talk

The secret ingredients of great hospitality

Restaurateur Will Guidara's life changed when he decided to serve a two-dollar hot dog in his fancy four-star restaurant, creating a personalized experience for some out-of-town customers craving authentic New York City street food. During our presentation, we shared a clip from this TED Talk. Here, you can watch the full video and hear more from Will himself on this idea of "unreasonable hospitality".

"By embracing unreasonable hospitality in our firm, we create a remarkable experience for our clients and cultivate an inspiring environment for our staff, where excellence and genuine care become the standard."

Steve McDonald

Abdo Managing Partner