Unreasonable Hospitality
Transforming Ordinary Transactions into Extraordinary Experiences
Thank you for attending our session. As stated, we hope these resources inspire your firm to transform transactions by creating extraordinary experiences for your top clients.
If you have questions about these resources or bringing the ideas to your firm, please don’t hesitate to reach out!
Jana and Keith
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Jana Cinnamon
As Chief Operating Officer, Jana helps lead the day-to-day operations of Abdo.
Resource Library
Vision
Set a lofty goal and bring everyone along
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- Guide - Book Club Setting the Table
Guide - Book Club Unreasonable Hospitality
Guide - TED Talk Unreasonable Hospitality
Guide - Skit Bad Start to a Training
Guide - Upgrading Your Training Materials
Assignment - Bring Your Own Experience
Assignment - Salon vs Franchise
Worksheet - The Client Experience Continuum - Slide Deck - Transforming Transactions with Hospitality DFK NAAC 2024
- Guide - Book Club Setting the Table
Individualize
See each client as a unique individual and tailor their experience
- Worksheet - Unique Client Profile
Worksheet - Unique Client Profile [Excel]
Worksheet - What is Around Their Tree
Worksheet - What Do We Know and What Do We Want to Know
Worksheet - Top 10 Clients By Practice Area
Worksheet - Top 10 Clients List
Guide - Skit Sell Me This Pen
Assignment - Your Own Client Interactions
Perpetuate
Build momentum in your firm by celebrating, inspiring, and sharing successes
"By embracing unreasonable hospitality in our firm, we create a remarkable experience for our clients and cultivate an inspiring environment for our staff, where excellence and genuine care become the standard."
Steve McDonald
Abdo Managing Partner